Frequently Asked Questions
Things we want you to know
What kind of service do you provide?
HM (Housemaids.ph) - We provide contractual household helpers with complete documents and clearances, and our guarantee of replacements or refund.
Are you a registered maid agency?
HM - Yes, we are! We are a DOLE licensed maid agency with PEA Lic. No. M-19-00-020. We are also a SEC registered corporation under the name, Housemaids.ph Inc. with Company Reg. No. CS201825292. Lastly, our business permit is updated annually and comes from the City of Manila.
How long is your contract?
HM - Our standard contract is 6 months long. If you and your maid would wish to continue even after the contract expires, you may do so without incurring additional fees.
What types of maid do you deploy?
HM - We deploy All Around Maids - maids who clean, cook, does laundry and irons clothes; and Yayas - maids who takes care of children and everything related to children. We also deploy Oldsitters - maids with experience in taking care of the elderly or those who require special care but are not licensed like caregivers.
How much are the salaries of your maids or yayas?
HM - The salary of our maids is higher than the current minimum wage declared by DOLE. Our maid's salary varies between households. For more information, you may reach us through 0918-8000203 or (02)8429-5265. Busy? Call us at 0998-2561885.
What maid documents and clearances do you provide?
HM - We provide your maid's application form, NBI and Police Clearance, and their Medical Results. They go through medical screening with our partner diagnostic center and this includes a Blood test and a Chest X-ray. We make sure that our applicants are free from contagious disease such as Hepatitis B, Pneumonia, Tuberculosis, among others, before getting deployed.
Do you conduct background checks on your applicants?
HM - Yes, we do. We make sure to contact family, friends, past employers, and even their barangay, to name a few, to verify their personal information and standing in their community.
Where do you get your maids?
HM - Majority of our applicants come from Metro Manila and greater Metro Manila while others are from the province.
Can we visit your office?
HM - Yes, please! Our office address is at Unit 203, Casa Malvar Bldg., Gen. Malvar St., Brgy. 695, Malate, Manila. Or just type in Housemaids.ph in WAZE or Google for directions!
How can we interview your maids without going to your office?
HM - You may interview our applicants through phone or video call using FaceTime, Viber, Whatsapp, Skype, Zoom, and the like!
Do you provide replacements?
HM - Yes, we provide replacements. We have a dedicated Customer Service Representative to assist you and you may reach her through 0927-6681697. Busy? Call us at (02)8429-5265. You may also email your replacement request at firstname.lastname@example.org. We advise our clients to hire maids on the spot, if our applicants meet their minimum requirements for faster resolutions.
Do you give refunds?
HM - Yes, we do give refunds. If by chance, we fail to provide a replacement within 30 days of your request, you may already request for a refund. We also provide refunds as long as these are in line with DOLE PEA guidelines. For refund concerns you may reach us through our dedicated Customer Service Representative at 0927-6681697. Busy? Call us at (02)8429-5265. You may also email your refund request at email@example.com. Our refunds are released within 2-3 months once it is approved and you are guaranteed to receive it.
Do we get contracts when we hire a maid from you?
HM - We provide legal contracts which are in line with the Domestic Workers Act aka "Batas Kasambahay" and DOLE PEA guidelines for your peace of mind. Please check our BLOG section for reference!
Can you guarantee that your maids will do us no harm?
HM - No, we can't. We can only guarantee that our helpers have been screened properly by providing authentic documents and clearances, and verified personal information. We do not control the actions of your maid once they are already working for you, therefore they can be tempted to do us wrong. We advise our clients to exercise vigilance at home when there is new help. Other than that, if there are disputes you are entitled to replacements or refund in line with DOLE guidelines. Please check our BLOG section for reference!
Do you train your maids?
HM - No, we do not. Our maids go through a Pre Work Orientation instead. This talks about Do's and Dont's when working, work responsibilities, how to settle possible disputes, among others.
Do we pay additional fees if my maid and I decide to continue even after the contract?
HM - No, you do not need to pay us anything. You may freely continue even after 6 months as long as you and your maid are good with it.
If we decide to get a maid again because our maid decided to leave after the contract expired, do we have to pay the agency fee again?
HM - Yes, you have to pay the agency fee again. Getting a maid after the contract expires is considered a new hire therefore a new contract is required.
What if our maid decides to leave even before her contract finishes?
HM - If a maid decides to leave without justifiable reason within 3 months before her 6 month contract expires, according to the Domestic Workers Act aka "Batas Kasambahay", any unpaid salary not exceeding the equivalent of 15 days work shall be forfeited. The employer may also recover the pro rated agency fee paid in getting the maid.
What if we decide to terminate the contract ahead of time?
HM - If the employer unjustly terminates the contract even before it finishes, the maid shall be paid the salary earned plus the equivalent of 15 days work by way of indemnity under the Domestic Workers Act aka "Batas Kasambahay". Please check our BLOG section for reference!
How easy is it to get a maid from you?
HM - You can hire in as easy as 3 steps. Call us, Interview our applicants, and Hire your maid! You can pick up your maid or have them brought to your home on the same day.
Who shoulders the transportation cost?
HM - Under Section 35, No. 2 of DOLE PEA Guidelines, Transportation expense shall be shouldered by the employer, and shall in no case deduct this from the salary of their maid. Please check our BLOG section for reference!
Do you conduct COVID-19 Rapid Antigen Tests on your applicants?
HM - Yes, we do. For the safety of our team, our clients and our beloved helpers, it is mandatory for all our applicants to go through this test with our partner diagnostic center as a preventive measure against the virus.
Do you have Replacement Fees?
HM - Yes, we do. This is stipulated in your employment contract and in our agreement. Our replacement fee covers the COVID-19 Rapid Antigen Test and Medical of your replacement maid.
Ready to Start?
Call 09188000203 or (02) 8429-5265
We are open from Mondays to Saturdays and usually on Holidays at 9 AM to 6 PM.
We are registered with the Department of Labor and Employment with PEA License No. M-19-00-020.
Housemaids.ph's partner medical establishment in providing you screened applicants.